References to “you” and “your” in these Terms of Use refer to the person accessing and using the Website, except that any access to the Website using your internet connection, even if the access and use is by another person, will be your responsibility.

Part A – Website Terms of Use

1. This Part A of these Website Terms and Policies contains the terms of use of the Website (the “Terms of Use”).

2. Your use of the Website is subject to these Terms of Use. By using the Website, you will be deemed to have accepted and agreed to be bound by these Terms of Use.

3. We may make changes to these Terms of Use from time to time. We may notify you of such changes by any reasonable means, including by posting the revised version of these Terms of Use on the Website. You can determine when we last changed these Terms of Use by referring to the ‘Last Updated’ statement at the top of these Terms of Use. Your use of the Website following changes to these Terms of Use will constitute your acceptance of those changes.

4. We reserve the right to restrict your access to the Website or part of it. Access to any restricted areas of the Website may be subject to registration and other conditions. If we grant you permission to access a restricted area, we may withdraw that permission at any time (including where you breach any of these Terms of Use).

5. We will make reasonable efforts to ensure that the Website is available at all times. However, we cannot guarantee that the Website or any individual function or feature of the Website will always be available and/or error free. In particular, the Website may be unavailable during periods when we are implementing upgrades to or carrying out essential maintenance on the Website.

6. The intellectual property rights in the Website and all of the text, pictures, videos and other content made available on it are owned by us and our licensors. You may not print or otherwise make copies of any such content without our express prior permission.

7. We provide the Website on an ‘as is’ basis and make no representations as to the quality, completeness or accuracy of any content made available on the Website. To the maximum extent permitted by law, we expressly exclude:

  1. all conditions, warranties and other terms that might otherwise be implied by law into these Terms of Use; and

  2. any and all liability to you, whether arising under these Terms of Use or otherwise in connection with your use of the Website.

This limitation of liability applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Nothing in these Terms of Use is intended to exclude or limit any liability that may not be excluded or limited by law, including for death or personal injury caused by our negligence. Nothing in these Terms of Use is intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded.

8. Your permission to use the Website is personal to you and non-transferable, and you may not use the Website for commercial purposes. Your use of the Website is conditional on your compliance with the rules of conduct set out in these Terms of Use and you agree that you will not:

  1. use the Website for any fraudulent or unlawful purpose;

  2. use the Website to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including others’ privacy rights or rights of publicity;

  3. impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Website, or express or imply that we endorse any statement you make;

  4. interfere with or disrupt the operation of the Website or the servers or networks used to make the Website available, or violate any requirements, procedures, policies or regulations of such networks;

  5. transmit or otherwise make available in connection with the Website any virus, worm, Trojan horse or other computer code that is harmful or invasive or may be intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;

  6. reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Website, including these Terms of Use;

  7. modify, adapt, translate, screen-scrape, reverse engineer, decompile or disassemble any portion of the Website or aggregate data from the Website. If you wish to reverse engineer any part of the Website to create an interoperable program, you must contact us and we may provide interface data subject to verification of your identity and other information;

  8. remove any copyright, trade mark or other proprietary rights notice from the Website or materials originating from the Website;

  9. frame or mirror any part of the Website without our express prior written consent;

  10. create a database by systematically downloading and storing Website content; and

  11. use any manual or automatic device in any way to gather Website content or reproduce or circumvent the navigational structure or presentation of the Website without our express prior written consent. As an exception, we grant the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from the Website for the sole purpose of (and solely to the extent necessary for) creating publicly available searchable indices of such materials solely in connection with each operator’s public online search service.

9. The Website may provide links to other websites and online resources. We are not responsible for and do not endorse such external sites or resources. Your use of third-party websites and resources is at your own risk.

10. We may block any links to or from the Website. Additionally, we may provide tools to allow you to link to the Website directly from a third-party site. If you do link to the Website (whether using such tools or otherwise), you agree that you will disable and remove any such link promptly upon our request.

11. We may collect and use information about you in accordance with our Website Privacy Policy, which can be found in Part B of these Website Terms and Policies.

12. These Terms of Use are effective until terminated. We may, at any time and for any reason, terminate your access to or use of the Website. If we terminate your access to the Website, you will not have the right to bring claims against us or our affiliates in respect of such termination. We and our affiliates will not be liable for any termination of your access to the Website.

13. These Terms of Use will be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales will have non-exclusive jurisdiction over any claim or dispute arising under or in connection with these Terms of Use.

Part B – Website Privacy Policy

Introduction

This Part B of these Website Terms and Policies contains our website privacy policy (“Privacy Policy”). We take your privacy very seriously. Please read this Privacy Policy carefully as it contains important information on how and why we collect, store, use and share any information relating to you (your “personal data”) in connection with your use of the Website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.

We collect, use and are responsible for certain personal data about you. When we do so, we are subject to the UK General Data Protection Regulation (the “UK GDPR”). We are also subject to the EU General Data Protection Regulation (the “EU GDPR”) in relation to products and services we offer to individuals and our wider operations in the European Economic Area (the “EEA”).

Given the nature of the Website, we do not expect to collect the personal data of anyone under 18 years old. If you are aware that any personal data of anyone under 18 years old has been shared with the Website, please let us know so that we can delete that data.

What this Privacy Policy applies to

This Privacy Policy relates to your use of the Website.

Throughout the Website, we may link to other websites owned and operated by certain trusted third parties to make additional products, services and information available to you. Those other third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to those third-party websites, please consult their policies as appropriate.

Personal data we collect about you

The personal data we collect about you depends on the particular activities carried out on the Website. We may collect and use the following personal data about you - other than cookies, the below information will only be collected if you provide it to us:
· your name, address and contact information, including email address and telephone number;
· information to check and verify your identity, such as your date of birth or verification 2FA tool;
· information to check and verify your identity, such as your date of birth;
· your gender, if you choose to give this to us;
· location data, if you choose to give this to us;
· your billing information, transaction and payment card or other payment method information;
· bank account and payment details;
· details of any information, feedback or other matters you give to us by phone, email, post or via social media;
· your activities on, and use of, the Website;
· your personal or professional interests;
· your professional online presence, such as your LinkedIn profile;
· information about the products or services we provide to you;
· your contact history, purchase history and saved items; and
· information about how you use the Website and technology systems.

Sometimes you can choose if you want to give us your personal data and let us use it. Where that is the case, we will tell you and give you the choice before you give the personal data to us. We will also tell you whether declining to share that personal data will have any effect on your use of the Website or any products or services on it.

We collect and use this personal data for the purposes described in the ‘How and why we use your personal data’ section of this Privacy Policy.

How your personal data is collected

We collect personal data from you:
· directly, when you enter or send us information, such as when you register with us, contact us, send us feedback, purchase products or services via the Website or post material to the Website; and
· indirectly, such as your browsing activity while on the Website.

How and why we use your personal data – general

Under data protection law, we can only use your personal data if we have a proper reason, such as:
· where you have given consent;
· to comply with our legal and regulatory obligations;
· for the performance of a contract with you or to take steps at your request before entering into a contract; or
· for our legitimate interests or those of a third party.

A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests.

The below explains what we use your personal data for and why:

1. creating and managing your account with us – for our legitimate interests, to perform our contract with you or to take steps at your request before entering into a contract;

2. providing products and/or services to you – to perform our contract with you or to take steps at your request before entering into a contract;

3. conducting checks to identify you and verify your identity or to help prevent and detect fraud against you or us – to comply with our legal and regulatory obligations or for our legitimate interests;

4. enforcing legal rights or defend or undertake legal proceedings – to comply with our legal and regulatory obligations or for our legitimate interests;

5. customising the Website and its content to your particular preferences based on a record of your selected preference or on your use of the Website – your consent as gathered (which may be withdrawn at any time) or, where we are not required to obtain your consent and do not do so, for our legitimate interests;

6. retaining and evaluating information on your recent visits to the Website and how you move around different section of the Website for analytics purposes to understand how people use the Website – your consent as gathered (which may be withdrawn at any time) or, where we are not required to obtain your consent and do not do so, for our legitimate interests;

7. communications with you not related to marketing, including about changes to our terms or policies or changes to the products or services or other important notices – to comply with our legal and regulatory obligations or for our legitimate interests;

8. protecting the security of systems and data used to provide the products or services – to comply with our legal and regulatory obligations;

9. updating and enhancing client records – to perform our contract with you or to take steps at your request before entering into a contract, to comply with our legal and regulatory obligations or for our legitimate interests;

10. disclosures and other activities necessary to comply with legal and regulatory obligations that apply to our business – to comply with our legal and regulatory obligations;

11. marketing our products or services to existing and former clients – for our legitimate interests (see the ‘Marketing’ section of this Privacy Policy for further information); and/or

12. to share your personal data with members of our group and third parties that will or may take control or ownership of some or all of our business (and professional advisers acting on our or their behalf) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency (in such cases, information will be anonymised where possible and only shared where necessary) – to comply with our legal and regulatory obligations or for our legitimate interests.

How and why we use your personal data – special category personal data

Certain personal data we collect is treated as a special category to which additional protections apply under data protection law:
· personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership; and/or
· data concerning health, sex life or sexual orientation.

Where we process such special category personal data, we will also ensure we are permitted to do so under data protection laws.

Who we share your personal data with

We routinely share personal data with:
· third parties we use to help deliver our products and services to you, such as payment service providers;
· other third parties we use to help us run our business, such as marketing agencies, website hosts and website analytics providers; and
· our banks.

We or the third parties mentioned above occasionally also share personal data with:
· our and their external auditors, in which case the recipient of the information will be bound by confidentiality obligations;
· our and their professional advisers, such as lawyers and other advisers, in which case the recipient of the information will be bound by confidentiality obligations;
· law enforcement agencies, courts, tribunals and regulatory bodies to comply with our legal and regulatory obligations; and
· other parties that have or may acquire control or ownership of our business (and our or their professional advisers) in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency (in such cases, information will be anonymised where possible and only shared where necessary), in which case the recipient will be bound by confidentiality obligations.

Marketing

We will use your personal data to send you updates (by email, text message, telephone or post) about our products and/or services, including exclusive offers, promotions or new products and/or services.

We have a legitimate interest in using your personal data for marketing purposes. This means we do not need your consent to send you marketing information. If we change our marketing approach in the future so that consent is needed, we will ask for this separately and clearly.

You have the right to opt out of receiving marketing communications at any time by:
· emailing us at the address stated in the ‘How to contact us’ section of this Privacy Policy; and/or
· using the ‘unsubscribe’ link in emails.

We may ask you to confirm or update your marketing preferences if there are changes in the law, regulation, or the structure of our business.

We will always treat your personal data with the utmost respect and never sell it to other organisations.

For more information on your right to object at any time to your personal data being used for marketing purposes, see the ‘Your rights’ section of this Privacy Policy.

How long your personal data will be kept

We will not keep your personal data for longer than we need it for the purpose for which it is used. Different retention periods apply for different types of personal data.

Following the end of the relevant retention period, we will delete or anonymise your personal data.

Transferring your personal data out of the UK and EEA

The EEA and the UK have different data protection law, some of which may provide lower levels of protection of privacy.

It is sometimes necessary for us to transfer your personal data to countries outside the UK and EEA. In those cases, we will comply with applicable UK and EEA laws designed to ensure the privacy of your personal data.

As we are based in the UK we will also transfer your personal data from the EEA to the UK.

Under data protection law, we can only transfer your personal data to a country outside the UK or EEA where:
· in the case of transfers subject to UK data protection law, the UK government has decided the particular country ensures an adequate level of protection of personal data (known as an ‘adequacy regulation’) further to Article 45 of the UK GDPR. A list of countries the UK currently has adequacy regulations in relation to is available here. We rely on adequacy regulations for transfers to countries in the EEA;
· in the case of transfers subject to EEA data protection laws, the European Commission has decided that the particular country ensures an adequate level of protection of personal data (known as an ‘adequacy decision’) further to Article 45 of the EU GDPR. A list of countries the European Commission has currently made adequacy decisions in relation to is available here. We rely on adequacy decisions for transfers to the United Kingdom;
· there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you; or
· a specific exception applies under relevant data protection law.

Any changes to the destinations to which we send personal data or in the transfer mechanisms we rely on to transfer personal data internationally will be notified to you in accordance with the ‘Changes to this Privacy Policy’ section of this Privacy Policy.

If you would like further information about data transferred outside the UK or EEA, please email us at the address stated in the ‘How to contact us’ section of this Privacy Policy.

Cookies

For further information on cookies and our use of cookies, please see our Cookie Policy which can be found in Part C of these Website Terms and Policies.

Your rights

You generally have the following rights, which you can usually exercise free of charge:

1. access to a copy of your personal data – the right to be provided with a copy of your personal data;

2. correction (also known as rectification) – the right to require us to correct any mistakes in your personal data;

3. erasure (also known as the right to be forgotten) – the right to require us to delete your personal data (only applicable in certain situations);

4. restriction of use – the right to require us to restrict use of your personal data in certain circumstances, for example if you contest the accuracy of the data;

5. data portability – the right to receive the personal data you provided to us in a structured, commonly used and machine-readable format and/or transmit that data to a third party (only applicable in certain situations);

6. to object to use – the right to object: (i) at any time to your personal data being used for direct marketing (including profiling); (ii) in certain other situations to our continued use of your personal data, for example where we use your personal data for our legitimate interests unless there are compelling legitimate grounds for the processing to continue or the processing is required for the establishment, exercise or defence of legal claims;

7. not to be subject to decisions without human involvement – the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you. We do not make any such decisions based on data collected by the Website; and

8. the right to withdraw consent – if you provided us with a consent to use your personal data, you have a right to withdraw that consent easily at any time. Withdrawing a consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn.

For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us by emailing us at the address stated in the ‘How to contact us’ section of this Privacy Policy. You may also find it helpful to refer to the guidance from the UK’s Information Commissioner on your rights under the UK GDPR or to the guidance from the European Commission under the EU GDPR.

If you would like to exercise any of those rights, please contact us by emailing us at the address stated in the ‘How to contact us’ section of this Privacy Policy, providing enough information to identify yourself and any additional identity information we may reasonably request from you, and letting us know which right(s) you want to exercise and the information to which your request relates.

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost, used or accessed unlawfully. We limit access to your personal data to those who have a genuine need to access it.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

Please contact us by emailing at the address stated in the ‘How to contact us’ section of this Privacy Policy if you have any queries or concerns about our use of your personal data. We hope we will be able to resolve any issues you may have.

You also have the right to lodge a complaint with:
· the Information Commissioner in the UK; or
· a relevant data protection supervisory authority in the EEA state of your habitual residence, place of work or of an alleged infringement of data protection laws in the EEA.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. When we make significant changes, we will take steps to inform you.

How to contact us

You can contact us by post to our registered address or by email at info@mayflymaven.com if you have any questions about this Privacy Policy or the information we hold about you, to exercise a right under data protection law, or to make a complaint.

Part C – Cookie Policy

Introduction

This Part C of these Website Terms and Policies contains our cookie policy (“Cookie Policy”). Please read this Cookie Policy carefully as it contains important information on who we are and how we use cookies on the Website. This Cookie Policy should be read together with our Website Privacy Policy, which can be found in Part B of these Website Terms and Policies.

Throughout the Website, we may link to other websites owned and operated by certain trusted third parties to make additional products, services and information available to you. These other third-party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third-party websites, please consult their policies as appropriate.

Cookies

A cookie is a small text file which is placed onto your computer, smartphone or other electronic device when you access and use the Website. We use cookies on the Website. These help us to recognise you and your device, and to store some information about your preferences or past actions.

For example, we may monitor how many times you visit the Website, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users.

For further information on cookies generally, including how to control and manage them, visit the guidance on cookies published by the UK Information Commissioner’s Office, or www.allaboutcookies.org.

Consent to use cookies and changing settings

We will ask for your consent to place cookies or other similar technologies on your device, except where they are essential for us to provide you with a service that you have requested.

You can withdraw any consent to the use of cookies or manage any other cookie preferences by clicking on the cookies icon on the Website. You can adjust sliders or untick boxes as appropriate to indicate consent. It may be necessary to refresh the page for the updated settings to take effect.

Third-party access to the cookies

The cookies we use will only be accessed by us or our representatives. Those cookies will not be accessed by or sold to any other third party.

How to turn off all cookies and the consequences of doing so

If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of the Website.

For further information about cookies and how to disable them, please go to the guidance on cookies published by the UK Information Commissioner’s Office, or www.allaboutcookies.org.

Changes to this Cookie Policy

You can determine when we last changed this Cookie Policy by referring to the ‘Last Updated’ statement at the top of these Website Terms and Policies. Your use of the Website following changes to this Cookie Policy will constitute your acceptance of those changes.

How to contact us

You can contact us by post to our registered address or by email at info@mayflymaven.com if you have any questions about this Cookie Policy.

Part D - Disclaimers

This Part D contains some general disclaimers about the Website and the services we provide to you.

Website

The information contained on the Website is for general information purposes only. While we make reasonable efforts to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability in respect of the Website, or the information, products, services, or related graphics contained on the Website, for any purpose. Any reliance you place on the Website and the information it provides is at your own risk.

Throughout the Website, we may link to other websites owned and operated by certain trusted third parties to make additional products, services and information available to you. We have no control over the nature, content and availability of those websites. The inclusion of any links does not imply a recommendation or endorse the views expressed by those websites or the operators of those websites.

Blogs, Articles and Other Information

All content provided on our or any of our affiliates’ blogs or articles, or any other information or communication, is for informational purposes only. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability in respect of the information provided. Any reliance you place on the information we provide is at your own risk.

Any views or opinions expressed in our or our affiliates’ blogs or articles, or any other information or communication, are those of the author only and do not necessarily represent our views and opinions. We accept no liability for any direct or indirect losses arising from any actions, demands or claims in respect of such views or opinions, or any other statement made.

Any information, content, materials, views or opinions provided on our or any of our affiliates’ blogs or articles, or any other information or communication, is provided in good faith. It does not constitute legal, financial, actuarial or any other form of professional or regulated advice. Any action you take in respect of the information provided by us or our affiliates is at your own risk. You are encouraged to seek professional advice in respect of information provided prior to taking any action. We accept no liability for any actions taken or losses suffered in reliance you place on the information provided.

Coaching Services

We may provide coaching advice. Coaching is not medical, physical or mental health care. Please exercise suitable discretion and seek professional help from a healthcare provider if you feel overwhelmed and need support.

Coaching advice is not intended for any person under the age of 21.

All coaching services and communication, online, by email, on retreats, or otherwise, delivered by us, as well as the information provided on the Website, are intended to help you identify the areas in your life and in your thinking that may be restricting you from progressing in the manner that you wish.

We are not psychologists. The coaching we provide is not a psychology tool. If you feel psychologically stressed, overwhelmed or otherwise unable to cope to the point that it is interfering with your ability to function, please seek professional help from a doctor, psychiatrist, therapist or other qualified and appropriate professional.

Events

The events we provide are for people in good mental and physical health. Please exercise suitable discretion and, if required or if you are unsure, seek appropriate guidance before booking any of our events. We make no representations or warranties that participation in an event will achieve any particular outcome.

You will be required to sign a comprehensive disclaimer prior to your arrival at the event.

Retreats

The retreats we provide are for people in good mental and physical health. Our retreats are not intended for people in poor mental or physical health to improve their mental or physical health. Please exercise suitable discretion and, if required or if you are unsure, seek appropriate guidance before booking any of our events.  We make no representations or warranties that participation in a retreat will achieve improvement in mental or physical health, nor do we make any representations or warranties that participation in a retreat will achieve any particular outcome.

You will be required to sign a comprehensive disclaimer prior to your arrival at the retreat